HELP CENTER:
FREQUENTLY
ASKED QUESTIONS
Customer Service
If for some reason your submission does not go through, please email support@fasciablaster.com and we will respond back to the email address from which you send the inquiry.
Please add support@fasciablaster.com as one of your contacts, so that our replies do not get filtered out by your email provider.
Thank you, Ashley Black Client Services.
SHIPPING & RETURNS
GIFT CARDS
Please click here to submit a replacement request for review: https://fasciablaster.com/breakage/
If your order has already been processed and shipped, the option available to you at this point is to get into direct contact with the selected carrier to have the address changed. Updating your address for future orders can be made here: https://www.ashleyblackguru.com/account/addresses
If you are not able to track your order, make sure that you have provided the correct email address or alternative email address. https://www.ashleyblackguru.com/pages/contact
Our shipping costs are calculated by our selected carriers, according to the destination and products ordered. As we grow as a Company, we are working on improving all costs and shipping options associated with Ashley's products.
As stated in the Terms & Conditions , once an order has been finalized and paid for we are unable to edit or cancel the order. https://www.ashleyblackguru.com/pages/contact
Please submit a return request here. https://www.ashleyblackguru.com/pages/contact For purchases of bundled kits or sets, the ENTIRE kit or set including all individual products (excluding oils, cleansers, and creams) MUST be returned to receive a refund. https://www.ashleyblackguru.com/pages/returns
After an order has been placed, processed, and the payment has been approved, your product will ship via common carrier freight (i.e., USPS, UPS, or FedEx) unless otherwise specified. We are not responsible for lost, stolen, misplaced, delayed shipments, deliveries damaged by the freight carriers, delays, losses, misdelivery, or other problems with shipments resulting from incorrect information provided by you. https://www.ashleyblackguru.com/pages/shipping
For quality control reasons, please attach a picture of the item(s) you received outside of their packaging. support@fasciablaster.com
You can update your account details by following this link. https://www.ashleyblackguru.com/account. Updating your email address will only apply to future orders and will not change the address of any current orders that have been shipped.
As per our terms You will be required to provide proof of purchase, proof of defect and/or return of the defective product(s) to determine your eligibility for a replacement. You will need the following information: order number, date of order, and the email the Blaster was ordered under.
Online only for now.
Yes, 5 years from the date of purchase, except where prohibited by law.
We have pre-set amounts our customers can choose from: 50, 100 and 300.
Click on “View Your Gift Card” in the email you originally received with the gift card information. You will be redirected back to the gift card showing your remaining balance. For a quick guide on the gift card process, please click here.
